Shipping & Returns

If your package was damaged due to carrier-mishandling, please contact our Customer Support team within 14 days of delivery at Bakers@StrawberryHill.com with photos and details about your damaged order. We will open an investigation with the carrier and handle these inquiries on a case-by-case basis. 

Unpredictable circumstances like Weather, Insufficient Ingredients, Mechanical Error, Natural Disasters, Local Carrier Mis-scans or Inaccurate/Incomplete Shipping Information can delay shipments.

Please be patient and check back with your tracking information on the following day. Strawberry Hill is not responsible for packages arriving late due to unexpected delays. 

If an error was made by the shipping carrier, we may replace the package at the cost of the carrier. 

Once your package ships, a tracking email will be sent to the email provided upon checkout. It will contain your tracking number to track your package from the carrier's website. If you do not receive your tracking email, please check your spam folder prior to contacting support. 

Tracking information on packages can sometimes go a day or two before being scanned by the carrier, even if your package is still making its way to your door. If you do not see any movement on your tracking after two days, please contact our Customer Service Team to assist you in locating your package.  

If you need your package to arrive on a specific date, please contact our Customer Service Team to discuss what options work best for you time frame. Although we cannot guarantee a package will arrive on a specific date, we will do everything in our power to get the package to the desired location as close as possible.

If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive at least two days before the event. Depending on the primary shipper in your area, the package will go out via USPS or UPS. 

Ship dates posted on the website or specified over the phone are the best estimated date. The arrival time of your package is dictated by the shipping carrier once they have scanned the package. Our packages are designed to last 7 days in transit before cutting into your shelf life once it arrives. 

Unfortunately, we do not send internationally at this time.

If you wish to ship to a PO Box, please make sure to select the Post Office as your desired shipping method in order to prevent any delays with your package going out. Only the Post Office can be used to send and deliver packages to PO Boxes.

The only items we are currently unable to ship to a PO Box our are Cheesecakes. Due to the short transit tiem window on our cheesecake pacakging, these must be sent through UPS.

Shipping to APO or FPO address is unfortunately not available on our website however if you call in, a Customer Service Team Memebr would be happy to assist you in placing your order over the phone. 1 (800)-631-1002 

Shipping to Alaska or Hawaii does require a surcharge per address. This surcharge is based off of the weight of the package and is calculated afterthe shipping address is entered at check-out.

The only items we are currently unable to ship to Alaska and Hawaii at this time our are Cheesecakes. We are diligently working on making this a possiblity.

Strawberry Hill Povitica does not provide refunds for orders with invalid addresses provided by the customer. In order to help us get your package to where it needs to go, we highly recommend verifiying the shipping address upon placing your order or by reveiwing the confirmation email that is sent after the order is placed. If you do not receive an email confirmation, please check your spam/junk folder or contact our Customer Service Team at Bakers@strawberryhill.com.  

If a customer opts out of including an email on the order, they are responsible for verifying the shipping address at the time of purchase.  

Additionally, we are not responsible for packages sent to recipients who are not available to accept packages on the delivery date.