Here at Strawberry Hill, we stand behind our products. You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or store credit, whichever you prefer. If only a portion of the product was unsatisfactory, a partial refund or replacement may be issued. Even if you received the item as a gift, we will replace it with another item or store credit of equal value. We do not accept any physical returns due to the perishable nature of our products. Orders shipped with incorrect addresses are not eligible for reshipment or refunds.
DAMAGED PACKAGE IN DELIVERY
If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at Bakers@StrawberryHill.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.
If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value. Every attempt will be made to contact you to offer you your choice of replacement.
DELAYS IN DELIVERY
Unpredictable circumstance, like weather, can delay shipments. Please be patient and check back with your tracking information on the following day.
Once your package ships, we will send a tracking email to you. It will contain a link to track your package from the carrier's website. You can also cut and paste the tracking number into the carrier's website directly. If you do not receive your tracking email, please check your spam folder prior to contacting support.
Tracking information on packages can often go days without being scanned by the carrier, even if your package is still making it's way to your door. If your anticipated delivery date comes and goes, we recommend checking for your package at a neighbors doorstep or perhaps behind a shrub or chair near your front door. If you are still unable to find your package, double-check that your shipping address was entered correctly when you placed the order. If your address is correct, we recommend contacting the carrier to try locating the lost order. Once an order is marked as “delivered” by the carrier, it is the purchaser's responsibility to make sure that the item is brought inside for safekeeping.
Arrival date is the approximate date your package will arrive, though it could arrive slightly earlier. Sometimes your package may arrive as late as 9 PM. If you need your package to arrive on a specific date, please contact our customers service team to discuss your options.
REQUIRE A SIGNATURE ON ARRIVAL
We authorize our carriers to leave your package at the recipient's address without a signature. In rare cases, especially reshipments for lost packages, we may require a signature.
SATURDAY / SUNDAY DELIVERY
Saturday/Sunday delivery can be common. Some of our carriers do not offer this service to all locations.
We can ship to all 50 states and Washington D.C. Unfortunately, we can't send internationally.
We ship all of our products to P.O. Boxes via USPS. In certain circumstance USPS may be the only carrier of choice. We reserve the right to select the carrier for delivery.
APO AND FPO ADDRESSES
We can ship to APO and FPO addresses via USPS. We cannot take these orders online but are very happy to help you by phone at 800-631-1002
SHIPPING TO ALASKA OR HAWAII
Shipping to Alaska or Hawaii will require a $25.00 surcharge per address.